JISD Launches Let's Talk! Communication Tool to Assist Community
Joshua ISD is excited to unveil of a new communications solution to
deliver on its promise of providing excellent customer service for all
giving parents, students, teachers and staff, and community
residents a safe, reliable way to reach district leaders whenever they
need them throughout the school year.
The technology can be accessed on the JISD homepage under the
Contact Us tab, or on a smartphone or tablet by downloading the
Let's Talk! app.
"Let's Talk! is user-friendly for students, staff, parents and other
community members," said JISD Superintendent Fran Marek.
"Providing two-way communication is crucial for school districts. This
gives us a new channel to help streamline all questions, concerns
and compliments into one efficient system, while delivering accurate
information to our community."
In addition to streamlining communication, Let’s Talk! features a
backend dashboard with real-time metrics, including average
response time and customer feedback score, allowing administrators
to better measure the quality of service provided by the district and
"Our goal is to have a response in one business day for each
dialogue that comes in," said JISD Director of Communications
Zoheb Hassanali. "This is another tool that district and campus
leaders can utilize to strengthen the trust with parents, students,
staff, and others."
How does Let's Talk work?
On the JISD Let's Talk site or mobile app, visitors can click on 31
different Interest Areas broken down into four main categories:
Operations, Classroom & Curriculum, Campuses, and Report
Once an Interest Area is selected, visitors can then choose if they
have a question, concern, comment, suggestion, or a compliment.
They will then type a subject and enter their message, similar to an
Visitors will then be asked if they are a parent, student, JISD
employee, or commmunity member, and will be asked to submit
their contact information. Visitors can choose to enter both email
and phone, or email only. Let's Talk! also offers anonymous
dialogues, however, the district will not be able to respond to
anonymous dialogues if no contact information is provided.
Once the dialogue is submitted, visitors will receive a message that
it has been sent and that they should get a response in one business
day. The dialogue will go to the district/campus administrator that
can best respond. Once a dialogue is answered, the visitor will
receive an email to complete a feedback score on response time.