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JISD Launches Let's Talk! Communication Tool to Assist Community

Joshua ISD is excited to unveil of a new communications solution to

 

deliver on its promise of providing excellent customer service for all

 

stakeholders.

 

The district has partnered with K12 Insight to launch Let's Talk!,

 

giving parents, students, teachers and staff, and community

 

residents a safe, reliable way to reach district leaders whenever they

 

need them throughout the school year.

 

 

lets talk logo

 

The technology can be accessed on the JISD homepage under the

 

Contact Us tab, or on a smartphone or tablet by downloading the

 

Let's Talk! app.

 

"Let's Talk! is user-friendly for students, staff, parents and other

 

community members," said JISD Superintendent Fran Marek.

 

"Providing two-way communication is crucial for school districts. This

 

gives us a new channel to help streamline all questions, concerns

 

and compliments into one efficient system, while delivering accurate

 

information to our community."

 

In addition to streamlining communication, Let’s Talk! features a

 

backend dashboard with real-time metrics, including average

 

response time and customer feedback score, allowing administrators

 

to better measure the quality of service provided by the district and

 

its schools.

 

"Our goal is to have a response in one business day for each

 

dialogue that comes in," said JISD Director of Communications

 

Zoheb Hassanali. "This is another tool that district and campus

 

leaders can utilize to strengthen the trust with parents, students,

 

staff, and others."

 

How does Let's Talk work?

 

On the JISD Let's Talk site or mobile app, visitors can click on 31

 

different Interest Areas broken down into four main categories:

 

Operations, Classroom & Curriculum, Campuses, and Report

 

Bullying.

 

Once an Interest Area is selected, visitors can then choose if they

 

have a question, concern, comment, suggestion, or a compliment.

 

They will then type a subject and enter their message, similar to an

 

email.

 

Visitors will then be asked if they are a parent, student, JISD

 

employee, or commmunity member, and will be asked to submit

 

their contact information. Visitors can choose to enter both email

 

and phone, or email only. Let's Talk! also offers anonymous

 

dialogues, however, the district will not be able to respond to

 

anonymous dialogues if no contact information is provided.

 

Once the dialogue is submitted, visitors will receive a message that

 

it has been sent and that they should get a response in one business

 

day. The dialogue will go to the district/campus administrator that

 

can best respond. Once a dialogue is answered, the visitor will

 

receive an email to complete a feedback score on response time.