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Community Member Grievances

Informal Resolution Process

Step One: Contact Appropriate Campus Staff Member

  • The most direct route to resolving a concern is for parents/guardians to conference directly with the involved party.
  • Many concerns are resolved through a conversation between those involved.

Step Two: Contact Campus Administrators

  • Campus administrators are responsible for the school’s operations, can clarify school policies and explain procedures.
  • If necessary, conferences with involved parties can be arranged and a suitable solution can be reached.

Step Three: Contact District Administration Services Office

  • If steps one and two have not resolved the concern, Chief Administrative Services Officer Corey Hickerson should be contacted at 817-202-2500.
  • The District Administration Services Officer will refer each complaint to the campus if the appropriate staff member and campus administrator have not been contacted.
  • A formal meeting with all involved parties can be arranged in an effort to reach a resolution.
  • A resolution will be communicated via telephone conference, email and/or meeting.
  • A written response will be sent to all parties.


Formal Complaint Process

All complaints will be heard in accordance with Board Policy GF (Legal) and GF (Local) or any exceptions outlined therein.

Level One
If an individual has gone through the previous informal steps of problem-solving and has not met a satisfactory conclusion, they may then move into the formal process by filing the Level One Complaint Form.

Complaint Forms must be:

  • delivered by hand delivery, by electronic communication, including email and fax, or U.S. Mail
  • submitted within 15 days of the date the individual first knew, or with reasonable diligence should have known, of the decision or action giving rise to the complaint or grievance; and
  • submitted to the lowest level administrator who has the authority to remedy the alleged problem. If the only administrator who has authority to remedy the alleged problem is the Superintendent or designee, the complaint may begin at Level Two following the procedure, including deadlines, for filing the complaint form at Level One.  

The appropriate administrator will investigate as necessary and schedule a conference with the student or parent within 10 days after receipt of written complaint.

Absent extenuating circumstances, the administrator shall provide the student or parent a written response within 10 days following the conference.  

Level Two
If the individual did not receive the relief requested at Level One or if the time for a response has expired, he or she may request a conference with the Superintendent or designee to appeal the Level One decision by filing the Level Two Appeal Form.

The appeal notice must be filed in writing, in the same manner as listed in Level One, within 10 days of the date of the written Level One response or response deadline.

A conference will be scheduled within 10 days of the appeal notice. The conference shall be limited to the issues and documents considered at Level One. A written response will be sent within 10 days following the conference.

Level Three
If the individual did not receive the relief requested at Level One or if the time for a response has expired, he or she may request a conference with the Superintendent or designee to appeal the Level Two decision by filing the Level Three Appeal Form.

The appeal notice must be filed in writing, in the same manner as listed in Level One, within 10 days of the date of the written Level Two response or response deadline.

The individual will be informed of the time, date and place of the Board meeting at which the complaint will be on the agenda for presentation to the Board.

The appeal shall be limited to the issues and documents considered at Level Two, except that if at the Level Three hearing the administration intends to rely on evidence not included in the Level Two record, the administration shall provide the individual notice of the nature of the evidence at least three days before the hearing.

The Board shall consider the complaint. It may give notice of its decision orally or in writing at any time up to and including the next regularly scheduled Board meeting. If the Board does not make a decision regarding the complaint by the end of the next regularly scheduled meeting, the lack of a response by the Board upholds the administrative decision at Level Two.


JISD Level I or II Conference Script